Help Desk software
Tools for handling support tickets and customer service.
36 complete profiles and 2 more being completed.
Help Desk apps (36)
Agentforce Service
salesforce.com
Salesforce Agentforce Service is customer service software that brings human teams and AI agents together on one platform. It offers customer service management, self-service, and service analytics for organizations supporting customers.
Atera
atera.com
Atera is an IT management platform for IT departments and managed service providers that combines remote monitoring, endpoint management, patching, and ticketing. It includes AI tools such as Robin, an agent that investigates device and cloud issues, executes approved actions, and verifies resolution.
Autotask
datto.com
Autotask is a cloud-based professional services automation platform for IT service providers and IT teams. It centralizes business operations, including service desk ticketing, workflow automation, invoicing and performance reporting, and integrates with endpoint management and IT documentation tools.
Connecteam
connecteam.com
Connecteam is an employee management app that combines scheduling, time tracking, team communication, and HR tools. It serves businesses ranging from small teams to large enterprises across industries including construction, healthcare, retail, and field services.
DevRev
devrev.ai
DevRev provides AI agents for customer service and IT teams to automate routine requests and assist people with complex cases. Its Operator and Computer products use connected business data to answer questions, take approved actions, and involve people when needed while respecting existing access permissions.
eDesk
edesk.com
eDesk is customer support software for eCommerce sellers that combines a unified helpdesk with AI automation. It brings customer messages together with order, product and shipping information, and helps teams handle pre-sales questions and after-sales support across sales channels.
Fin
intercom.com
Fin is an AI agent for businesses that handles customer service conversations, inbound sales, ecommerce interactions and customer onboarding. Teams can train it on their own content, connect it to business systems to read and update information, and deploy it across channels including chat, email and voice.
Five9 Intelligent Cloud Contact Center Platform
five9.com
Five9 is a cloud contact center platform for businesses managing customer service and sales interactions. It supports inbound and outbound communications across voice and digital channels, with AI assistance, workflow automation, CRM integrations, and workforce management tools.
Freshdesk
freshdesk.com
Freshdesk is customer service software for businesses that brings ready-to-use AI, people, and workflows together. It provides a guided path to adopting AI across customer service.
Freshservice
freshworks.com
Freshservice is an AI-powered IT service management platform for IT teams. It brings service management, operations, and assets onto one platform built on ITIL best practices to help teams resolve issues and support employees.
Front
front.com
Front is an AI-powered customer service and operations platform for support, operations, sales, customer success, and account management teams. It combines shared inboxes, customer conversations, ticket routing, and workflow automation so teams can coordinate requests across departments.
Gladly
gladly.com
Gladly is an AI commerce and customer service platform for retail brands. It helps shoppers find products, get answers, and check out within a conversation, while retaining customer context across sales and support interactions.
Gorgias
gorgias.com
Gorgias is a conversational AI and customer support platform for ecommerce businesses. It helps teams automate support, respond to shoppers across communication channels, and access customer order information through store integrations.
Help Desk 365
cubiclogics.com
Help Desk 365 is an AI-powered helpdesk for organizations managing IT support. It provides a customizable help desk within the vendor's SharePoint human resources management system and Microsoft 365 environment.
Help Scout
helpscout.com
Help Scout is a customer support platform for teams managing conversations across email, SMS, social, chat, and voice. It combines a shared inbox and automated workflows with AI assistance for answering requests, drafting replies, and identifying emerging customer issues.
Hiver in Gmail
hiverhq.com
Hiver is a customer service platform for teams handling customer support. It supports customer service across multiple channels.
Intercom
intercom.com
Intercom is a customer service system that combines a helpdesk with its natively integrated AI Agent, Fin. It is designed for teams delivering customer support through human agents and AI.
Jira Service Management
atlassian.com
Jira Service Management is an Atlassian product for IT support. The supplied page text does not describe its specific capabilities.
Jotform AI Agents
jotform.com
Jotform AI Agents lets businesses build and train AI agents to handle customer service inquiries and collect information through conversations. Agents can automate tasks such as scheduling appointments and sending messages, while staff can step in through a mobile app when needed.
Kustomer
kustomer.com
Kustomer is an AI customer service platform and CRM for B2C and B2B support teams. It brings together customer data, support across channels, and workflow automation to help AI and human agents handle customer interactions.
LiveAgent
liveagent.com
LiveAgent is a help desk and customer service platform for business support teams. It brings email ticketing, live chat, phone calls, social media support, AI chatbot, and knowledge base management into a single dashboard.
LiveChat
livechat.com
LiveChat is customer service software for businesses that want to support website visitors and assist with online sales through live chat. It brings customer messages into one app and offers chatbot automation, AI assistance for agents, integrations, and reporting.
monday service
monday.com
monday service is monday.com's product for IT and support teams. The platform offers IT agents for ticket triage and resolution, turning tickets into guides, and detecting incidents.
Nextiva
nextiva.com
Nextiva is a business communications and customer experience platform for small businesses through enterprises, bringing voice, video, chat, email, and social conversations into one place. It offers AI agents for handling customer conversations, tools for tracking customer interactions and satisfaction, and integrations with CRM and helpdesk software.
Richpanel
richpanel.com
Richpanel is an AI-enabled helpdesk for customer support teams, bringing AI agents and human staff into one workspace. Its AI follows company procedures, uses connected tools to handle support requests, and escalates cases that require human attention.
RingCentral Contact Center
ringcentral.com
RingCentral RingCX is a cloud-based contact center platform for enterprise teams that combines business communications and customer engagement. It supports voice, chat, email, SMS, and social channels, with AI tools for caller intake, agent guidance, and interaction quality management.
RingCX
ringcentral.com
RingCX is an AI contact center platform for teams managing customer experiences. It brings human and AI agent management and tools to enhance team performance together in one omnichannel platform.
Salesforce Service Cloud
salesforce.com
Salesforce Service Cloud is a customer service platform that brings human teams and AI agents together. It provides capabilities for customer service management, self-service, and service analytics.
Service Hub
hubspot.com
HubSpot Service Hub is AI-powered customer service software for growing support teams. It provides omnichannel support, ticket management, and service analytics, connected to marketing and sales data on a unified customer platform.
ServiceNow Customer Service Management
servicenow.com
ServiceNow Customer Service Management supports customer service teams and customers through self-service and assistance with case resolution. It helps agents work more productively and resolve customer issues faster.
Sprinklr Service
sprinklr.com
Sprinklr Service is customer service software for teams delivering omnichannel support and managing contact center interactions. It provides customer insights, AI assistance and automated workflows to help agents respond with context across touchpoints.
SysAid
sysaid.com
SysAid is an IT service management (ITSM) platform for IT teams. It supports automation of IT service management work.
TeamSupport
teamsupport.com
TeamSupport is a customer support, success, and intelligence platform for B2B technology companies. It connects support, onboarding, success, and product signals around customer accounts, with AI-powered automation and insights to identify renewal risks and expansion opportunities.
Tidio
tidio.com
Tidio is a customer service platform for businesses that combines an AI agent, live chat, help desk tools, and workflow automation. It helps support teams manage tickets across channels, automate customer conversations, and capture sales leads.
Zendesk for Customer Service
zendesk.com
Zendesk for Customer Service helps customer service teams manage and resolve customer requests across channels from a central workspace. It provides ticket management, messaging and live chat, and AI tools to support service delivery.
Zoho Desk
zoho.com
Zoho Desk is customer service software that brings support conversations from multiple channels into one contextual workspace. It helps support teams manage tickets, automate workflows, offer customer self-service, and monitor service performance with reporting and AI assistance.
More Help Desk apps (2)
These profiles are still being completed.
